Reporting errors 


What do I do if there is an item missing from my order?

We process your order with the utmost care. Please always check your order after receipt so you can make sure it is complete. If this is not the case, we kindly ask you to contact us as soon as possible to report it. The best way to get into contact with us is described on our Contact us page.


What do I do if an item from my order is damaged?

We process your order with the utmost care. Please always check your order after receipt so you can make sure the product was delivered undamaged. If this is not the case, we kindly ask you to contact us as soon as possible to report it. The best way to get into contact with us is described on our Contact us page.


What do do if I have received a faulty item?

We treat your order with the utmost care. If the item does not exactly cope with what you ordered or wished, you can return it free of charge within 30 days. The way you can return is described on our page Returns. After receipt of the product you just get your money back. You do not automatically receive another product. To receive the item that you desire, you can directly order the item in the store.


How can I file a complaint?

We do our best to provide you fast and good service. Do you nevertheless have a complaint, we kindly ask you to contact our customer service. You can do this by telephone +31(0) 88 400 5600, by email support@beaumotica.com and by letter. After receipt of your complaint, we will normally respond within 24 hours, but substantively we will respond within 14 days.
 

Do you prefer to respond by letter, you can send them to:

Beaumotica B.V.
Complaints Department Solution
PO Box 7002
4800 GA Breda

It has never happened before, but if we don’t find a suitable solution you can submit the dispute tot the Dutch Foundation for Consumer Complaints Boards (Geschillencommisie Thuiswinkel) at www.sgc.nl

Contact Us